{"id":5223,"date":"2021-01-29T14:04:07","date_gmt":"2021-01-29T08:34:07","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=66"},"modified":"2021-01-29T14:04:07","modified_gmt":"2021-01-29T08:34:07","slug":"overview-2-2","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/overview-2-2\/","title":{"rendered":"Overview"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\">Analytics helps you <\/span><span style=\"font-weight: 400\">track the bot\u2019s performance to better the deflection process. With the analytical data, you can enhance the application to help you provide a better user experience. There are two ways you can track the performance:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><strong>Live Board<\/strong>\u00a0for an overview of the application\u2019s real-time statistics, <a href=\"https:\/\/docs.kore.ai\/smartassist\/analytics\/live-board\/\" target=\"_blank\" rel=\"noopener noreferrer\">refer here for more<\/a>.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><strong>Analytics<\/strong> for an overview of various metrics in the application, <a href=\"https:\/\/docs.kore.ai\/smartassist\/analytics\/analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">refer here for more<\/a>. <\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>[vc_raw_html]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[\/vc_raw_html][vc_raw_html]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[\/vc_raw_html]<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Analytics helps you track the bot\u2019s performance to better the deflection process. With the analytical data, you can enhance the application to help you provide a better user experience. There are two ways you can track the performance: Live Board\u00a0for an overview of the application\u2019s real-time statistics, refer here for more.\u00a0 Analytics for an overview...","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5223"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5223"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5223\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}