{"id":5204,"date":"2022-07-07T22:16:37","date_gmt":"2022-07-07T16:46:37","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=5204"},"modified":"2022-07-07T22:16:37","modified_gmt":"2022-07-07T16:46:37","slug":"get-active-conversations-of-a-user","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/get-active-conversations-of-a-user\/","title":{"rendered":"Get Active conversations of a user"},"content":{"rendered":"

<\/span>Overview<\/span><\/h2>\n

This method is used to obtain the active conversations of a user.
\n<\/span><\/p>\n

<\/span>Request<\/span><\/h2>\n

This section describes the information that is available in the request.<\/p>\n\n\n\n\n
Method<\/b><\/th>\nURL<\/th>\nEnd Point<\/th>\n<\/tr>\n
\n
GET<\/pre>\n<\/td>\n
TBD<\/td>\n\n
\/public\/{streamId}\/analytics\/manager\/agent\/{agentId}\/active-conversations<\/pre>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Request Parameters<\/span><\/h2>\n
<\/span>Path Parameters<\/span><\/h4>\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
streamId *<\/td>\n\u00a0Y<\/td>\nStream ID
\n(e.g. <\/span>\u00a0st-606c43de5e00ca5f4e27e38a)<\/span><\/td>\n		String<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Query Parameters<\/span><\/h4>\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
agentGroupId<\/td>\nN<\/td>\n\n
\n
Agent group id
\nExample<\/i>\u00a0: ag-1234<\/p>\n<\/div>\n<\/td>\n
array[string]<\/td>\n<\/tr>\n
agentId *<\/td>\nY<\/td>\n\n
\n
Agent Id
\nExample<\/i>\u00a0: a-1234<\/span><\/p>\n<\/div>\n<\/td>\n
string<\/td>\n<\/tr>\n
source<\/td>\n\u00a0N<\/td>\n\n
\n
Conversation source type (chat or call or both)
\nAvailable values<\/i>\u00a0: chat, call<\/span><\/p>\n<\/div>\n<\/td>\n
String<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Sample Request<\/span><\/h3>\n
TBD<\/pre>\n
<\/div><\/div>
Response<\/span><\/p>\n
The following tables describe the information that is available in the response.<\/p>\n
<\/span>Response Fields<\/span><\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired\/Optional<\/b><\/th>\nDescription<\/b><\/th>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>
<\/div><\/div>
<\/span>Authorization<\/span><\/h3>\n
Invoke the API with JWT in the header with the following syntax:<\/span><\/p>\n
auth: {{JWT}}<\/span><\/pre>\n
<\/span>Response Content Type<\/span><\/h3>\n
application\/json<\/code><\/p>\n<\/div><\/div>
<\/div><\/div>
<\/span>Sample Response<\/span><\/h3>\n
{\n  \"resolutionTime\"<\/span>: 90,\n  \"firstResponseTime\"<\/span>: 50,\n  \"responseTime\"<\/span>: 50,\n  \"firstName\"<\/span>: \"Amanda\",\n  \"lastName\"<\/span>: \"Jones\",\n  \"name\"<\/span>: \"Amanda Jones\",\n  \"profImage\"<\/span>: \"http:\/\/localhost\/api\/getMediaStream\/market\/f-2f4a86c4-f80f-5fac-99e1-78b0086c459f.png?n=8048409764&s=InNFTVBpZTZpcHpVTkJFLzIwMC9aemQ3d1NBakRVbXhuOGFWcmMrUGxDV2c9Ig$\",\n  \"onlineStatus\"<\/span>: \"available\",\n  \"active\"<\/span>: [\n    {\n      \"firstName\"<\/span>: \"Amanda\",\n      \"lastName\"<\/span>: \"Jones\",\n      \"skills\"<\/span>: [\n        {\n          \"id\"<\/span>: \"s-21223123\",\n          \"name\"<\/span>: \"Sales\"\n        }\n      ],\n      \"startTime\"<\/span>: \"2021-04-01T05:45:00.803Z\",\n      \"conversationId\"<\/span>: \"c-1233\",\n      \"source\"<\/span>: \"call\",\n      \"profImage\"<\/span>: \"no-avatar\",\n      \"engagementTime\"<\/span>: 1020,\n      \"waitTime\"<\/span>: 41445\n    }\n  ],\n  \"queue\"<\/span>: [\n    {\n      \"firstName\"<\/span>: \"Amanda\",\n      \"lastName\"<\/span>: \"Jones\",\n      \"skills\"<\/span>: [\n        {\n          \"id\"<\/span>: \"s-21223123\",\n          \"name\"<\/span>: \"Sales\"\n        }\n      ],\n      \"startTime\"<\/span>: \"2021-04-01T05:45:00.803Z\",\n      \"conversationId\"<\/span>: \"c-1233\",\n      \"source\"<\/span>: \"call\",\n      \"profImage\"<\/span>: \"no-avatar\",\n      \"waitTime\"<\/span>: 120\n    }\n  ]\n}<\/code><\/pre>\n<\/div><\/div>
<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"
Overview This method is used to obtain the active conversations of a user. Request This section describes the information that is available in the request. Method URL End Point GET TBD \/public\/{streamId}\/analytics\/manager\/agent\/{agentId}\/active-conversations Request Parameters Path Parameters Parameter Required Description Type\/Value streamId * \u00a0Y Stream ID (e.g. \u00a0st-606c43de5e00ca5f4e27e38a) String Query Parameters Parameter Required Description Type\/Value agentGroupId…<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5204"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5204"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5204\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5204"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}