{"id":5198,"date":"2022-07-06T16:01:55","date_gmt":"2022-07-06T10:31:55","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=5198"},"modified":"2022-07-06T16:01:55","modified_gmt":"2022-07-06T10:31:55","slug":"get-agents-conversation-counts","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/get-agents-conversation-counts\/","title":{"rendered":"Get agents conversation counts"},"content":{"rendered":"

<\/span>Overview<\/span><\/h2>\n

This method is used to obtain the agents’ conversation counts.<\/span><\/p>\n

<\/span>Request<\/span><\/h2>\n

This section describes the information that is available in the request.<\/p>\n\n\n\n\n
Method<\/b><\/th>\nURL<\/th>\nEnd Point<\/th>\n<\/tr>\n
\n
GET<\/pre>\n<\/td>\n
TBD<\/td>\n\n
\/public\/{streamId}\/analytics\/manager\/agents\/stats<\/pre>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Request Parameters<\/span><\/h3>\n
The following tables describe the request parameters.<\/p>\n
<\/span>Path Parameters<\/span><\/h4>\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
streamId *<\/td>\n\u00a0Y<\/td>\nStream ID
\n(e.g. <\/span>\u00a0st-606c43de5e00ca5f4e27e38a)<\/span><\/td>\n		String<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Query Parameters<\/span><\/h4>\n\n\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
agentGroupIds[]<\/td>\n\u00a0N<\/td>\nAgent group ids<\/td>\narray[string]<\/td>\n<\/tr>\n
source<\/td>\n\u00a0N<\/td>\n\n
\n
Conversation source type (chat or call or both)
\nAvailable values<\/i>\u00a0: chat, call<\/span><\/p>\n<\/div>\n<\/td>\n
String<\/td>\n<\/tr>\n
sortBy<\/td>\n\u00a0N<\/td>\nSort by query in the form of field:desc\/asc (for e.g., name:asc)<\/td>\nString<\/td>\n<\/tr>\n
fromTime\u00a0*<\/td>\n\u00a0Y<\/td>\n\n
\n
Date in ISO81 format (for e.g. 2021-03-31T12:01:00.000Z)<\/p>\n<\/div>\n<\/td>\n
Date<\/td>\n<\/tr>\n
toTime\u00a0*<\/td>\n\u00a0Y<\/td>\n\n
\n
Date in ISO81 format (for e.g. 2021-03-31T12:01:00.000Z)<\/p>\n<\/div>\n<\/td>\n
Date<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Sample Request<\/span><\/h3>\n
TBD<\/pre>\n
<\/div><\/div>
<\/span>Response<\/span><\/span><\/h2>\n
The following table describes the information that is available in the response.<\/p>\n
<\/span>Response Fields<\/span><\/h3>\n\n\n\n\n\n\n\n\n\n\n\n
Field<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\n<\/tr>\n
total<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
transferred<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
active<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
queue<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
completed<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
dropOff<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
successRate<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
resolved<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>
<\/div><\/div>
<\/span>Authorization<\/span><\/h3>\n
Invoke the API with JWT in the header with the following syntax:<\/span><\/p>\n
auth: {{JWT}}<\/span><\/pre>\n
<\/span>Response Content Type<\/span><\/h3>\n
application\/json<\/code><\/p>\n<\/div><\/div>
<\/div><\/div>
<\/span>Sample Response<\/span><\/h3>\n
{\n  \"total\"<\/span>: 10,\n  \"transferred\"<\/span>: 3,\n  \"active\"<\/span>: 5,\n  \"queue\"<\/span>: 5,\n  \"completed\"<\/span>: 5,\n  \"dropOff\"<\/span>: 2,\n  \"successRate\"<\/span>: 50,\n  \"resolved\"<\/span>: 5\n}<\/code><\/pre>\n<\/div><\/div>
<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"
Overview This method is used to obtain the agents’ conversation counts. Request This section describes the information that is available in the request. Method URL End Point GET TBD \/public\/{streamId}\/analytics\/manager\/agents\/stats Request Parameters The following tables describe the request parameters. Path Parameters Parameter Required Description Type\/Value streamId * \u00a0Y Stream ID (e.g. \u00a0st-606c43de5e00ca5f4e27e38a) String Query Parameters…<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5198"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5198"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5198\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}