{"id":5194,"date":"2022-07-08T11:23:24","date_gmt":"2022-07-08T05:53:24","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=5194"},"modified":"2022-07-08T11:23:24","modified_gmt":"2022-07-08T05:53:24","slug":"get-agent-operational-metrics-of-last-24-hours","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/get-agent-operational-metrics-of-last-24-hours\/","title":{"rendered":"Get Agent Operational Metrics of Last 24 hours"},"content":{"rendered":"

<\/span>Overview<\/span><\/h2>\n

This method is used to fetch agent operational metrics of the last 24 hrs.<\/span><\/p>\n

<\/span>Request<\/span><\/h2>\n

This section describes the information that is available in the request.<\/p>\n\n\n\n\n
Method<\/b><\/th>\nURL<\/th>\nEnd Point<\/th>\n<\/tr>\n
\n
GET<\/pre>\n<\/td>\n
<\/td>\n\n
\/public\/{streamId}\/analytics\/agents\/me\/ops-summary<\/pre>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Request Parameters<\/span><\/h3>\n
No Request parameters.<\/p>\n
<\/span>Sample Request<\/span><\/h3>\n
TBD<\/pre>\n
<\/div><\/div>
<\/span>Response<\/span><\/span><\/h2>\n
The following table describes the information that is available in the response.<\/p>\n
<\/span>Response Fields<\/span><\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired\/Optional<\/b><\/th>\nDescription<\/b><\/th>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
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<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>
<\/div><\/div>
<\/span>Authorization<\/span><\/h3>\n
Invoke the API with JWT in the header with the following syntax:<\/span><\/p>\n
auth: {{JWT}}<\/span><\/pre>\n
<\/span>Response Content Type<\/span><\/h3>\n
application\/json<\/code><\/p>\n<\/div><\/div>
<\/div><\/div>
<\/span>Sample Response<\/span><\/h3>\n
{\n  \"avgCSAT\"<\/span>: 3.1,\n  \"totalCalls\"<\/span>: 10,\n  \"resolved\"<\/span>: 5,\n  \"avgHandleTime\"<\/span>: 4.32\n}<\/code><\/pre>\n<\/div><\/div>
<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"
Overview This method is used to fetch agent operational metrics of the last 24 hrs. Request This section describes the information that is available in the request. Method URL End Point GET \/public\/{streamId}\/analytics\/agents\/me\/ops-summary Request Parameters No Request parameters. Sample Request TBD<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5194"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5194"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5194\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5194"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5194"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}