{"id":5190,"date":"2022-07-08T12:07:27","date_gmt":"2022-07-08T06:37:27","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=5190"},"modified":"2022-07-08T12:07:27","modified_gmt":"2022-07-08T06:37:27","slug":"get-csat-conversation-summary-by-agents","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/get-csat-conversation-summary-by-agents\/","title":{"rendered":"Get CSAT conversation summary by agents"},"content":{"rendered":"

<\/span>Overview<\/span><\/h2>\n

This method is used to obtain the CSAT conversation summary based on agents.
\n<\/span>(TBD)<\/span><\/p>\n

<\/span>Request<\/span><\/h2>\n

This section describes the information that is available in the request.<\/p>\n\n\n\n\n
Method<\/b><\/th>\nURL<\/th>\nEnd Point<\/th>\n<\/tr>\n
\n
GET<\/pre>\n<\/td>\n
<\/td>\n\n
\/public\/{streamId}\/analytics\/csat\/agents\/summary<\/pre>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Request Parameters<\/span><\/h3>\n
<\/span>Path Parameters<\/span><\/h4>\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
streamId *<\/td>\n\u00a0Y<\/td>\nStream ID
\n(e.g. <\/span>\u00a0st-606c43de5e00ca5f4e27e38a)<\/span><\/td>\n		String<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Query Parameters<\/span><\/h4>\n\n\n\n\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
startDate\u00a0*<\/td>\n\u00a0Y<\/td>\nDate in ISO81 format
\n(e.g.. 2021-03-31T12:01:00.000Z)<\/td>\n		Date<\/td>\n<\/tr>\n
endDate *<\/td>\n\u00a0Y<\/td>\nDate in ISO81 format<\/td>\nDate<\/td>\n<\/tr>\n
agentGroupIds[]<\/td>\n\u00a0N<\/td>\nAgent group ids<\/td>\narray[string]<\/td>\n<\/tr>\n
agentIds[]<\/td>\n\u00a0N<\/td>\nList of user ids<\/td>\narray[string]<\/td>\n<\/tr>\n
sortBy<\/td>\n\u00a0N<\/td>\nsort by query in the form of field:desc\/asc (for e.g., name:asc)<\/td>\nString<\/td>\n<\/tr>\n
limit<\/td>\n\u00a0N<\/td>\n\n
\n
Maximum limit of records
\nDefault value<\/i>\u00a0: 10<\/span><\/p>\n<\/div>\n<\/td>\n
Integer<\/td>\n<\/tr>\n
offset<\/td>\n\u00a0N<\/td>\n\n
\n
offset number
\nDefault value<\/i> : 0<\/span><\/p>\n<\/div>\n<\/td>\n
Integer<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Sample Request<\/span><\/h3>\n
TBD<\/pre>\n
<\/div><\/div>
<\/span>Response<\/span><\/span><\/h2>\n
The following table describes the information that is available in the response.<\/p>\n
<\/span>Response Fields<\/span><\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired\/Optional<\/b><\/th>\nDescription<\/b><\/th>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>
<\/div><\/div>
<\/span>Authorization<\/span><\/h3>\n
Invoke the API with JWT in the header with the following syntax:<\/span><\/p>\n
auth: {{JWT}}<\/span><\/pre>\n
<\/span>Response Content Type<\/span><\/h3>\n
application\/json<\/code><\/p>\n<\/div><\/div>
<\/div><\/div>
<\/span>Sample Response<\/span><\/h3>\n
{\n  \"results\"<\/span>: [\n    {\n      \"firstName\"<\/span>: \"first name\",\n      \"lastName\"<\/span>: \"last name\",\n      \"profImage\"<\/span>: \"http:\/\/example.com\/x.png\",\n      \"userId\"<\/span>: \"u-afds-asdf-adf\",\n      \"verySatisfied\"<\/span>: 10,\n      \"satisfied\"<\/span>: 20,\n      \"neutral\"<\/span>: 30,\n      \"dissatisfied\"<\/span>: 20,\n      \"veryDissatisfied\"<\/span>: 20\n    }\n  ],\n  \"offset\"<\/span>: 1,\n  \"limit\"<\/span>: 10,\n  \"hasMore\"<\/span>: false\n}<\/code><\/pre>\n<\/div><\/div>
<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"
Overview This method is used to obtain the CSAT conversation summary based on agents. (TBD) Request This section describes the information that is available in the request. Method URL End Point GET \/public\/{streamId}\/analytics\/csat\/agents\/summary Request Parameters Path Parameters Parameter Required Description Type\/Value streamId * \u00a0Y Stream ID (e.g. \u00a0st-606c43de5e00ca5f4e27e38a) String Query Parameters Parameter Required Description Type\/Value…<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5190"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5190"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5190\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5190"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5190"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}