{"id":5145,"date":"2022-07-14T13:44:27","date_gmt":"2022-07-14T08:14:27","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=5145"},"modified":"2022-07-14T13:44:27","modified_gmt":"2022-07-14T08:14:27","slug":"get-agent-desktop-queue-stats","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/get-agent-desktop-queue-stats\/","title":{"rendered":"Get Agent desktop queue stats"},"content":{"rendered":"

<\/span>Overview<\/span><\/h2>\n

This method is used to fetch the statuses of Agent Desktop queues.<\/span><\/p>\n

(TBD)<\/span><\/p>\n

<\/span>Request<\/span><\/h2>\n

This section describes the information that is available in the request<\/p>\n\n\n\n\n
Method<\/b><\/th>\nURL<\/th>\nEnd Point<\/th>\n<\/tr>\n
\n
GET<\/pre>\n<\/td>\n
<\/td>\n\n
\/public\/{streamId}\/analytics\/queue<\/pre>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Request Parameters<\/span><\/h3>\n
<\/span>Path Parameters<\/span><\/h4>\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
streamId *<\/td>\n\u00a0Y<\/td>\nStream ID
\n(e.g. <\/span>\u00a0st-606c43de5e00ca5f4e27e38a)<\/span><\/td>\n		String<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Query Parameters<\/span><\/h4>\n\n\n\n\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
metrics<\/td>\nN<\/td>\nComma separated widget list<\/td>\nString<\/td>\n<\/tr>\n
startDate *<\/td>\n\u00a0Y<\/td>\nDate in ISO81 format
\n(e.g.. 2021-03-31T12:01:00.000Z)<\/td>\n		Date<\/td>\n<\/tr>\n
endDate *<\/td>\n\u00a0Y<\/td>\nDate in ISO81 format<\/td>\nDate<\/td>\n<\/tr>\n
compareStartDate<\/td>\n\u00a0N<\/td>\nDate in ISO81 format<\/td>\nDate<\/td>\n<\/tr>\n
compareEndDate<\/td>\n\u00a0N<\/td>\nDate in ISO81 format<\/td>\nDate<\/td>\n<\/tr>\n
agentGroupIds[]<\/td>\n\u00a0N<\/td>\nAgent group ids<\/td>\nString<\/td>\n<\/tr>\n
agentIds[]<\/td>\n\u00a0N<\/td>\nList of user ids<\/td>\nString<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Sample Request<\/span><\/h3>\n
TBD<\/pre>\n
<\/span>Response<\/span><\/span><\/h2>\n
The following table describes the information that is available in the response.<\/p>\n
<\/span>Response Fields<\/span><\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired\/Optional<\/b><\/th>\nDescription<\/b><\/th>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text]
<\/div><\/div>
<\/span>Authorization<\/span><\/h3>\n
Invoke the API with JWT in the header with the following syntax:<\/span><\/p>\n
auth: {{JWT}}<\/span><\/pre>\n
<\/span>Response Content Type<\/span><\/h3>\n
application\/json<\/code><\/p>\n<\/div><\/div>
<\/div><\/div>
<\/span>Sample Response<\/span><\/h3>\n
{\n  \"queue\"<\/span>: [\n    {\n      \"previous\"<\/span>: 10,\n      \"total\"<\/span>: 10,\n      \"voice\"<\/span>: 10,\n      \"chat\"<\/span>: 10,\n      \"email\"<\/span>: 10,\n      \"time\"<\/span>: \"2021-03-31T12:01:00.000Z\"\n    }\n  ],\n  \"averageWaitTime\"<\/span>: {\n    \"total\"<\/span>: 10,\n    \"percentageChange\"<\/span>: 10,\n    \"previous\"<\/span>: 10\n  }\n}<\/code><\/pre>\n<\/div><\/div>
<\/div><\/div>[\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
Overview This method is used to fetch the statuses of Agent Desktop queues. (TBD) Request This section describes the information that is available in the request Method URL End Point GET \/public\/{streamId}\/analytics\/queue Request Parameters Path Parameters Parameter Required Description Type\/Value streamId * \u00a0Y Stream ID (e.g. \u00a0st-606c43de5e00ca5f4e27e38a) String Query Parameters Parameter Required Description Type\/Value metrics…<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5145"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5145"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5145\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}