{"id":406,"date":"2021-03-01T16:18:04","date_gmt":"2021-03-01T10:48:04","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=406"},"modified":"2021-03-01T16:18:04","modified_gmt":"2021-03-01T10:48:04","slug":"filter-conversational-log","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/filter-conversational-log\/","title":{"rendered":"Filter Conversational Logs"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\">You can filter the call logs based on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Date Range<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Call Status<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Call Flow Type<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">To filter the call logs, follow the below steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the left pane, click <\/span><b>Conversational Logs<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the Conversational Logs page, click <\/span><b>Filter <\/b><span style=\"font-weight: 400\">on the top-right.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the Filter window, select a date range from the <\/span><b>Date Period<\/b><span style=\"font-weight: 400\"> field. You can also click the <\/span><b>Today <\/b><span style=\"font-weight: 400\">or <\/span><b>Last 7 Days<\/b><span style=\"font-weight: 400\"> options.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select a call flow type from the <\/span><b>Flow Type<\/b><span style=\"font-weight: 400\"> drop-down list:<\/span>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Deflected to Voice<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Deflection<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Deflected to Chat<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Handoff to Digital Form<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Handoff to Live Agent<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select the call status from the <\/span><b>Status <\/b><span style=\"font-weight: 400\">drop-down list:<\/span>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Drop-off<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">In Progress<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Fulfilled<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Apply<\/b><span style=\"font-weight: 400\">.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-382\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/logs.png\" alt=\"\" width=\"1347\" height=\"616\" srcset=\"https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/logs.png 1347w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/logs-300x137.png 300w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/logs-1024x468.png 1024w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" \/><\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"You can filter the call logs based on: Date Range Call Status Call Flow Type To filter the call logs, follow the below steps: On the left pane, click Conversational Logs. On the Conversational Logs page, click Filter on the top-right. On the Filter window, select a date range from the Date Period field. You...","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/406"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=406"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/406\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}