{"id":2965,"date":"2022-03-10T11:13:34","date_gmt":"2022-03-10T11:13:34","guid":{"rendered":"https:\/\/multisite.korebots.com\/agentassist\/?p=1384"},"modified":"2022-03-10T11:13:34","modified_gmt":"2022-03-10T11:13:34","slug":"general-settings","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/general-settings\/","title":{"rendered":"General Settings"},"content":{"rendered":"
<\/div>

The General Settings sub-module lets you configure changes for agent language, status, and external widgets.<\/p>\n

    \n
  • Language: <\/strong>Configure the customer support language for the agent.<\/li>\n
  • Agent Status:<\/strong> Create and custom set an agent\u2019s availability status to Available<\/strong>, Away<\/strong>, Busy<\/strong>, or Offline<\/strong>.<\/li>\n
  • External Widgets<\/strong>: Support additional functionality by configuring and integrating external widgets into the agent workspace.<\/li>\n<\/ul>\n<\/div><\/div>
    <\/div>

    <\/span>Add a Language<\/span><\/h2>\n

    This feature helps add a language to the agent workspace for customer support.<\/p>\n

    To access Language<\/strong>, follow these steps:<\/p>\n

    1. On the left pane, click General Settings<\/strong> under Settings<\/strong> of the AGENT<\/strong> section. Then, click the Language<\/strong> tab.<\/p>\n

    \"\"<\/p>\n

    2. In the Language<\/strong> window, select the options for LANGUAGE<\/strong> and the corresponding ACCESS TO\u00a0<\/strong>field.<\/p>\n

    \"\"<\/p>\n

    The following ACCESS TO<\/strong> options will be available:<\/p>\n

      \n
    • Agent<\/strong>: This depicts a specific agent that will use the selected language for customer interactions.<\/li>\n
    • Call Automation:<\/strong> This refers to the call automation flow in the selected language.<\/li>\n
    • Chat Automation: <\/strong>This refers to the chat automation flow in the selected language.<\/li>\n<\/ul>\n

      3. Under ACCESS TO<\/strong>, click the tab to select\/unselect one of the following options.<\/p>\n

        \n
      • Agent:<\/strong> To assign the selected language to an agent.<\/li>\n
      • Call Automation:<\/strong> To assign the selected language to a call automation flow.<\/li>\n
      • Chat Automation<\/strong>: To assign the selected language to a chat automation flow.<\/li>\n<\/ul>\n

        4. Click Save<\/strong>.<\/p>\n<\/div><\/div>

        <\/div>

        <\/span>Select a Language<\/span><\/h2>\n

        To select a language for customer support, follow these steps:<\/p>\n

        1 On the left pane, click General Settings<\/strong> under Settings<\/strong> of the AGENT<\/strong> section.<\/p>\n

        \"\"<\/p>\n

        2. Tap the Language\u00a0<\/strong>tile.<\/p>\n

        \"\"<\/p>\n

        3. To search the desired language, type the name in the search box.
        \n\"\"<\/p>\n

        4. To set the agent and automation permissions, tap the language search result and the desired ACCESS TO<\/strong> selection from the following options.<\/p>\n

        \"\"<\/p>\n

          \n
        • Agent:<\/strong> To map the language to the agent.<\/li>\n
        • Call Automation:<\/strong> To map the language to call automation.<\/li>\n
        • Chat Automation: <\/strong>To map the language to chat automation.<\/li>\n<\/ul>\n

          5. Click Save<\/strong>.<\/p>\n<\/div><\/div>

          <\/div>

          <\/span>Unselect a Language<\/span><\/h2>\n

          To unselect a language and its access flows, follow these steps.<\/p>\n

          1. On the left pane, click General Settings<\/strong> under Settings<\/strong> of the AGENT<\/strong> section.<\/p>\n

          \"\"<\/p>\n

          2. Tap the Language\u00a0<\/strong>tile.<\/p>\n

          \"\"<\/p>\n

          3. To search the desired language, type the name in the search box.
          \n\"\"<\/p>\n

          4. Click the selected checkbox to unselect the language (which also disables the ACCESS TO<\/strong> options).<\/p>\n

          \"\"<\/p>\n

          5. Click Save<\/b>.<\/p>\n<\/div><\/div>

          <\/div>

          <\/span>Delete a Language<\/span><\/h2>\n

          This feature helps delete a language in the agent workspace.<\/p>\n

          To access Language<\/strong>, follow these steps:<\/p>\n

          1. On the left pane, click General Settings<\/strong> under Settings<\/strong> of the AGENT<\/strong> section. Then, click the Language<\/strong> tab.<\/p>\n

          \"\"<\/p>\n

          2. In the Language<\/strong> window, click the delete icon of the desired language entry.<\/p>\n

          \"\"<\/p>\n

          3. This will remove the language entry from the list.<\/p>\n

          \"\"<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The General Settings sub-module lets you configure changes for agent language, status, and external widgets. Language: Configure the customer support language for the agent. Agent Status: Create and custom set an agent\u2019s availability status to Available, Away, Busy, or Offline. External Widgets: Support additional functionality by configuring and integrating external widgets into the agent workspace....","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36,1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/2965"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=2965"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/2965\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=2965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=2965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=2965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}