{"id":154,"date":"2021-02-05T12:03:39","date_gmt":"2021-02-05T06:33:39","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=154"},"modified":"2021-02-05T12:03:39","modified_gmt":"2021-02-05T06:33:39","slug":"no-response-message","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/no-response-message\/","title":{"rendered":"No Response Message"},"content":{"rendered":"

No Response Message is a message to the user when there is no response for a certain time period.<\/span><\/p>\n<\/div><\/div>

<\/div><\/div>

<\/span>Configure No Response Message<\/span><\/span><\/h2>\n

To configure the No Response message, follow the below steps:<\/span><\/p>\n

    \n
  1. On the left pane, click <\/span>Defaults<\/b>.<\/span><\/li>\n
  2. On the Defaults page, under the <\/span>Phone Experiences <\/b>section, click <\/span>No Response<\/b> card.<\/span><\/li>\n
  3. On the <\/span>No Response In Phone<\/b> window, you can find a time indicator set to <\/span>After 5 Seconds<\/span><\/i>, a <\/span>No Response<\/span><\/i> message, and the exit behavior set to <\/span>end call<\/span><\/i>.<\/span><\/li>\n
  4. Click the Edit <\/b>icon to<\/span> edit<\/span>.<\/span>\n
      \n
    1. Set the <\/span>Repeat<\/b> indicator. This is the number of times the message must be repeated. You can repeat a given message a maximum of 3 times.<\/span><\/li>\n
    2. Set the time interval to wait for a response from the user before playing the message. You can set it to 5, 10, or 15 seconds.<\/li>\n
    3. Enter the required text message.<\/span><\/li>\n
    4. Define the exit behavior by selecting an option from the <\/span>After that…<\/b> drop-down list:<\/span>\n
        \n
      1. End Call<\/b><\/li>\n
      2. Transfer to Agent – <\/b>Here, you can further specify if the user is given the option to switch to a chat agent for faster service by responding <\/span>yes <\/span><\/i>or holding on the line for a voice agent.<\/span><\/li>\n<\/ol>\n<\/li>\n
      3. Click <\/span>Save<\/b>.<\/span>\"\"
        \n<\/div><\/div>
        <\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"No Response Message is a message to the user when there is no response for a certain time period. Configure No Response Message To configure the No Response message, follow the below steps: On the left pane, click Defaults. On the Defaults page, under the Phone Experiences section, click No Response card. On the No...","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/154"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=154"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/154\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=154"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=154"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}