{"id":146,"date":"2021-02-05T10:38:26","date_gmt":"2021-02-05T05:08:26","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=146"},"modified":"2021-02-05T10:38:26","modified_gmt":"2021-02-05T05:08:26","slug":"deflect-to-chat","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/deflect-to-chat\/","title":{"rendered":"Deflect to Chat"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\">Deflect to Chat is played when the user is deflected to a chat agent to continue. This message is available only for Phone experiences.\u00a0 <\/span><\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"Configure_Deflect_to_Chat\"><\/span>Configure Deflect to Chat<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400\">To deflect to a chat, follow the below steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the left pane, click <\/span><b>Defaults<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the Defaults page, under the <\/span><b>Phone Experiences <\/b><span style=\"font-weight: 400\">section, click the <\/span><b>Deflect to Chat<\/b><span style=\"font-weight: 400\"> card.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the <\/span><b>Deflection to Chat<\/b><span style=\"font-weight: 400\"> window, you can find the <\/span><span style=\"font-weight: 400\">Pre-Deflection Message.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click the <\/span><span style=\"font-weight: 400\"><b>Edit<\/b> icon to <\/span><span style=\"font-weight: 400\">edit<\/span><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enter the appropriate text message or retain the default message.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Save<\/b><span style=\"font-weight: 400\">.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-339\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/02\/deflect-to-chat.png\" alt=\"\" width=\"1336\" height=\"484\" srcset=\"https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/02\/deflect-to-chat.png 1336w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/02\/deflect-to-chat-300x109.png 300w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/02\/deflect-to-chat-1024x371.png 1024w\" sizes=\"(max-width: 1336px) 100vw, 1336px\" \/><br \/>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"Deflect to Chat is played when the user is deflected to a chat agent to continue. This message is available only for Phone experiences.\u00a0 Configure Deflect to Chat To deflect to a chat, follow the below steps: On the left pane, click Defaults. On the Defaults page, under the Phone Experiences section, click the Deflect...","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/146"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=146"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/146\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}