{"id":144,"date":"2021-02-05T10:36:58","date_gmt":"2021-02-05T10:36:58","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=144"},"modified":"2021-02-05T10:36:58","modified_gmt":"2021-02-05T10:36:58","slug":"chat-agent-transfer","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/chat-agent-transfer\/","title":{"rendered":"Chat Agent Transfer"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\">Chat Agent Transfer is played when the user is deflected to a chat agent to continue. <\/span><span style=\"font-weight: 400\">You can define the <\/span><span style=\"font-weight: 400\">message to display when the user is on hold for an agent. <\/span><span style=\"font-weight: 400\">This message is available only for Chat experiences.\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"Transfer_to_Chat_Agent\"><\/span><span style=\"font-weight: 400\">Transfer to Chat Agent<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400\">To transfer to a chat agent, follow the below steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the left pane, click <\/span><b>Defaults<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the Defaults page, under the <\/span><b>Chat Experiences <\/b><span style=\"font-weight: 400\">section, click the <\/span><b>Chat Agent Transfer<\/b><span style=\"font-weight: 400\"> card.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the <\/span><b>Chat Agent Transfer<\/b><span style=\"font-weight: 400\"> window, you can find <\/span><span style=\"font-weight: 400\">Pre-Agent Transfer Message.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click the <b>Edit <\/b>icon to <\/span><span style=\"font-weight: 400\">edit<\/span><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enter the appropriate text message or retain the default message.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Save<\/b><span style=\"font-weight: 400\">.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-344\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/02\/chat-agent.png\" alt=\"\" width=\"1343\" height=\"505\" srcset=\"https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/02\/chat-agent.png 1343w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/02\/chat-agent-300x113.png 300w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/02\/chat-agent-1024x385.png 1024w\" sizes=\"(max-width: 1343px) 100vw, 1343px\" \/><br \/>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"Chat Agent Transfer is played when the user is deflected to a chat agent to continue. You can define the message to display when the user is on hold for an agent. This message is available only for Chat experiences.\u00a0 Transfer to Chat Agent To transfer to a chat agent, follow the below steps: On...","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/144"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=144"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/144\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=144"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=144"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}