Get Agent Operational Metrics of Current Day

Overview

This method is used to fetch agent operational metrics of the current day.

Request

This section describes the information that is available in the request.

Method	URL	End Point
GET		/public/{streamId}/analytics/agents/me/today/ops-summary

Request Parameters

No Request parameters.

Sample Request

TBD

Response

The following table describes the information that is available in the response.

Response Fields

Parameter	Required/Optional	Description

Authorization

Invoke the API with JWT in the header with the following syntax:

auth: {{JWT}}

Response Content Type

application/json

Sample Response

{
  "avgCSATPercentage": 31,
  "stats": {
    "completed": 10,
    "transferred": 2,
    "dropOff": 0
  },
  "time": {
    "responseTime": 10,
    "firstResponseTime": 2
  }
}