Get Active conversations of a user

Overview

This method is used to obtain the active conversations of a user.

Request

This section describes the information that is available in the request.

Method	URL	End Point
GET	TBD	/public/{streamId}/analytics/manager/agent/{agentId}/active-conversations

Request Parameters

Path Parameters

Parameter	Required	Description	Type/Value
streamId *	Y	Stream ID (e.g. st-606c43de5e00ca5f4e27e38a)	String

Query Parameters

Parameter	Required	Description	Type/Value
agentGroupId	N	Agent group id Example : ag-1234	array[string]
agentId *	Y	Agent Id Example : a-1234	string
source	N	Conversation source type (chat or call or both) Available values : chat, call	String

Sample Request

TBD

Response

The following tables describe the information that is available in the response.

Response Fields

Parameter	Required/Optional	Description

Authorization

Invoke the API with JWT in the header with the following syntax:

auth: {{JWT}}

Response Content Type

application/json

Sample Response

{
  "resolutionTime": 90,
  "firstResponseTime": 50,
  "responseTime": 50,
  "firstName": "Amanda",
  "lastName": "Jones",
  "name": "Amanda Jones",
  "profImage": "http://localhost/api/getMediaStream/market/f-2f4a86c4-f80f-5fac-99e1-78b0086c459f.png?n=8048409764&s=InNFTVBpZTZpcHpVTkJFLzIwMC9aemQ3d1NBakRVbXhuOGFWcmMrUGxDV2c9Ig$",
  "onlineStatus": "available",
  "active": [
    {
      "firstName": "Amanda",
      "lastName": "Jones",
      "skills": [
        {
          "id": "s-21223123",
          "name": "Sales"
        }
      ],
      "startTime": "2021-04-01T05:45:00.803Z",
      "conversationId": "c-1233",
      "source": "call",
      "profImage": "no-avatar",
      "engagementTime": 1020,
      "waitTime": 41445
    }
  ],
  "queue": [
    {
      "firstName": "Amanda",
      "lastName": "Jones",
      "skills": [
        {
          "id": "s-21223123",
          "name": "Sales"
        }
      ],
      "startTime": "2021-04-01T05:45:00.803Z",
      "conversationId": "c-1233",
      "source": "call",
      "profImage": "no-avatar",
      "waitTime": 120
    }
  ]
}