{"id":4151,"date":"2022-05-04T06:25:04","date_gmt":"2022-05-04T06:25:04","guid":{"rendered":"https:\/\/multisite.korebots.com\/SearchAssist\/?p=4151"},"modified":"2022-05-09T07:22:25","modified_gmt":"2022-05-09T07:22:25","slug":"search-assist","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/SearchAssist\/searchassist\/search-assist\/","title":{"rendered":"SearchAssist"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">SearchAssist is the world\u2019s first conversational search engine. We combine natural language understanding with intelligent virtual assistant actions to give your users a contextualized search experience that is proactive and personalized. The result is a better search experience for users and measurable progress towards your business goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Creating a contextualized search experience begins on the SearchAssist dashboard. With an intuitive graphical interface, you can easily customize search parameters, design end-user search experiences, and weight priorities so that your users see the most relevant results. When you are ready for next-generation virtual assistant capabilities, quickly integrate Kore.ai\u2019s Experience Optimization (XO) platform into your website with just a few clicks. SearchAssist collates and indexes content from a diverse range of sources and then fetches results with industry-leading speed and accuracy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most e-commerce and enterprise websites or apps are built with traditional search queries that rely solely on keyword criteria. Going beyond keywords, SearchAssist includes natural language or utterances and discovers user intent. The result is superior search relevance and a more fulfilling search journey.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_SearchAssist\"><\/span>Why SearchAssist?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Kore.ai\u2019s unique no-code\/low-code approach to search can improve the user journey and contribute to the bottom line.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Generate more sales.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify qualified leads.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increase conversion rates.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Simplify A\/B test design, implementation, and analysis.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add search capabilities to your existing Kore virtual assistant.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quickly fine-tune the search app in response to changing an environment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ability to provide personalized search results for your end-users.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce reliance on IT teams for technical support.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Deployment_Scenarios\"><\/span>Deployment Scenarios<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Build, edit, customize, and update your search tool on the SearchAssist platform. The output of that work, the SearchAssist app, is an ideal enhancement for organizations with business models or communication channels that rely on accurate and fast search results. Here are a few possible deployment scenarios.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Search_for_E-commerce_and_Retail\"><\/span><span style=\"font-weight: 400;\">1.<\/span> <span style=\"font-weight: 400;\">Search for E-commerce and Retail<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Drive sales, qualify leads and increase conversions by generating search results that align more closely with search intent. Possible deployments include e-commerce sites and apps, merchandisers, and product catalog owners. To learn more, see SearchAssist for E-Commerce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The SearchAssist app can position products, extend market offers, and integrate with Direct to Consumer (D2C) retail channels, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Fast-moving consumer goods (FMCG) vertical<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Prospective OEMs aiming for (D2C) reach<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ride-hailing apps<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_Search_for_Websites_Portals_and_Apps\"><\/span><span style=\"font-weight: 400;\">2.<\/span> <span style=\"font-weight: 400;\">Search for Websites, Portals, and Apps<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Use better search results to provide employees with the right knowledge. A superior employee experience (EX) can improve productivity with work enablement. Deployment options include large enterprises, intranet website content owners, and process owners. To learn more, see <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/quick-start\/searchassist-for-websites\/\"><span style=\"font-weight: 400;\">SearchAssist for Enterprise websites<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Search_for_Knowledge_Portal\"><\/span><span style=\"font-weight: 400;\">3.<\/span> <span style=\"font-weight: 400;\">Search for Knowledge Portal<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Give customer support agents the information they need to solve product or process problems and answer user questions. Quick access to the right information, or a decision tree, can lead to a superior customer experience. To learn more, see <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/quick-start-en\/searchassist-for-knoweldge-portal\/\"><span style=\"font-weight: 400;\">SearchAssist for Knowledge Portal<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Search_for_Enterprise\"><\/span><span style=\"font-weight: 400;\">4.<\/span> <span style=\"font-weight: 400;\">Search for Enterprise<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Large organizations typically have distributed sets of unlinked content. Imagine a multi-national company with project files stored on thousands of Google drive folders, human resource content stored on private servers, plus tens of thousands (perhaps millions) of emails and internal documents. Until recently it was impossible to run fast and accurate company-wide content searches.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thanks to breakthrough search technology, SearchAssist can run content searches that reach into every digital corner of the organization with remarkable speed and precision.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_SearchAssist_Works\"><\/span>How SearchAssist Works<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">SearchAssist is a conversational AI-powered search solution capable of providing users with instant search results across your website, mobile devices, and other applications. Unlike traditional search tools that scan a single index for keywords or phrases, SearchAssist builds a network of interlinked indices that map content from multiple sources. After the user launches a search, our app displays highly relevant results based on user context and a customizable weighting tool. The first step to building a powerful search application is to ingest data into SearchAssist by following our guided workflow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The guided workflow has eight key steps.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create a SearchAssist app<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add and Manage Sources\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Index Content<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage Relevance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Design the Search Experience<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get Analytics and Insights<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Define Experiments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deploy SearchAssist Apps<\/span><\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Steps_Overview\"><\/span>Steps Overview<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Create_a_SearchAssist_app\"><\/span><span style=\"font-weight: 400;\">1.<\/span> <span style=\"font-weight: 400;\">Create a SearchAssist app<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The SearchAssist app is a set of indexing and search configurations mapped to content sources and custom business rules. The SearchAssist platform allows you to create multiple apps and quickly switch between them during the build or edit process. From the SearchAssist dashboard, launch apps and monitor app performance. To learn more, see <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/manage-apps\/\"><span style=\"font-weight: 400;\">Managing SearchAssist apps<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Add_and_Manage_Sources\"><\/span><span style=\"font-weight: 400;\">2.<\/span> <span style=\"font-weight: 400;\">Add and Manage Sources<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">From the SearchAssist Sources menu tab, you can add and manage the content associated with any SearchAssist app. Your content can come from any number of sources and in multiple formats. Examples include file uploads, website crawls, structured data files, FAQs from files or websites, and linked virtual assistants. To learn more, see <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/content-sources\/manage-sources\/\"><span style=\"font-weight: 400;\">Managing Content<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Index_Content\"><\/span><span style=\"font-weight: 400;\">3.<\/span> <span style=\"font-weight: 400;\">Index Content\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">After you add content, index the data for efficient retrieval. The ingested data from web pages, files, or database records pass through various stages of indexing. Indexing management lets you transform the documents and fields as per the business requirements. To learn more, see <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/managing-indices\/configuring-indices\/manage-indices\/\"><span style=\"font-weight: 400;\">Managing Indices<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Manage_Relevance\"><\/span><span style=\"font-weight: 400;\">4.<\/span> <span style=\"font-weight: 400;\">Manage Relevance<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Go to the SearchAssist Indices menu tab to manage relevance by fine-tuning both the search and result components to fetch and display outcomes in meaningful ways. You can apply business priorities and generate custom responses for each query and position certain responses. This helps the end-user see the most relevant results. To learn more, see <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/managing-relevance\/manage-relevance\/\"><span style=\"font-weight: 400;\">Managing Relevance<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/personalization\/personalizing-results\/\"><span style=\"font-weight: 400;\">Personalizing Results<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Design_the_Search_Experience\"><\/span><span style=\"font-weight: 400;\">5.<\/span> <span style=\"font-weight: 400;\">Design the Search Experience<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Design a search experience that best meets the needs of your end-users. From the Indices menu tab, choose between a traditional or virtual assistant and <\/span><span style=\"font-weight: 400;\">apply customized templates on the results display. To learn more, see <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/designing-search-experience\/search-experience1\/\"><span style=\"font-weight: 400;\">Designing Search Experience<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/designing-search-experience\/customizing-results-views\/\"><span style=\"font-weight: 400;\">Designing Results Views<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Get_Analytics_and_Insights\"><\/span><span style=\"font-weight: 400;\">6.<\/span> <span style=\"font-weight: 400;\">Get Analytics and Insights<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Analyzing SearchAssist app results helps you understand your search solution and its impact. From the SearchAssist Analytics menu tab, assess user engagement with metrics like Search Insights and Results Insights. To learn more, see <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/analyzing-performance-concepts\/get-analytics-and-insights\/\"><span style=\"font-weight: 400;\">Analyzing Metrics<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Define_Experiments\"><\/span><span style=\"font-weight: 400;\">7.<\/span> <span style=\"font-weight: 400;\">Define Experiments<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">An experiment helps you determine which combination of search and index configurations performs best. From the Analytics menu tab, you can create multiple variants, display them to live search users at random, and then analyze results. To learn more, see <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/experimenting-variants\/experiment-with-a-b-testing\/\"><span style=\"font-weight: 400;\">Experimenting with Search Variants<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_Deploy_SearchAssist_apps\"><\/span><span style=\"font-weight: 400;\">8.<\/span> <span style=\"font-weight: 400;\">Deploy SearchAssist apps<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Deployment refers to publishing or launching a SearchAssist app onto the target channel, website, or app. This is a two-step process involving <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/manage-apps\/#Adding_Search_Assistant_Credentials\"><span style=\"font-weight: 400;\">adding credentials<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/manage-apps\/#Adding_Channels\"><span style=\"font-weight: 400;\">adding channels<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SearchAssist is the world\u2019s first conversational search engine. We combine natural language understanding with intelligent virtual assistant actions to give your users a contextualized search experience that is proactive and personalized. The result is a better search experience for users and measurable progress towards your business goals. Creating a contextualized search experience begins on the&#8230;<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/4151"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/comments?post=4151"}],"version-history":[{"count":4,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/4151\/revisions"}],"predecessor-version":[{"id":4278,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/4151\/revisions\/4278"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/media?parent=4151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/categories?post=4151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/tags?post=4151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}