For example, consider a bank that deployed a SearchAssist app. Most queries are usually related to bank services, products, accounts, and general inquiries like, \u201cWhat banking services are offered? What are the regulatory norms for account opening?\u201d<\/em>\u00a0The bank can have FAQs in various formats. The answers are usually in text format and sometimes contain embedded links to images and videos. These types of FAQs can be added to the SearchAssist app and indexed to deliver precise, instant responses to user FAQ queries.<\/p>\n FAQs can be added in the following ways:<\/p>\n You can extract FAQs from files or a URL.<\/p>\n <\/p>\n To extract FAQs from files, you have to annotate the uploaded file (i.e. mark the various sections in the uploaded file so SearchAssist can recognize the data as FAQs).<\/p>\n The Extract FAQs and Import FAQs features support the following formats:<\/p>\n The Imported FAQs process reads the text in the first column as a question and text in the second column as an answer. SearchAssist ignores headers and text in other columns.<\/p>\n The Extracted FAQs from PDF files process converts PDF content into question-answer pairs. SearchAssist works with PDFs with or without a table of contents.<\/p>\n Documents with a table of contents are preferred. The table of contents is extracted first and then used to parse the document and identify headings. Information in the table of contents is used to derive the hierarchy (e.g. headings, subheadings, nested subheadings). These levels are separated by a vertical line as a delimiter (heading | subheading | sub-sub heading) as part of the extraction process.<\/p>\n If the document has no table of contents, a pre-trained machine learning model is applied. The model identifies headings based on font style or font size. If the font size is used, a heading hierarchy can also be derived. Text is then formatted with a uniform header and paragraph blocks.<\/p>\n The Extract FAQs feature supports the following FAQ web page types:<\/p>\n Follow these steps to extract FAQs from a PDF file. (Scroll down to learn how to extract files from a webpage and CSV file.)<\/p>\n You may have all the FAQs related to your business in a PDF file but not in the format required by SearchAssist. Annotate these documents by identifying the key content sections on a few document pages. SearchAssist uses this pattern to extract FAQs from the document.<\/p>\n Note:<\/b>\u00a0This feature is applicable only when extracting FAQs from PDF documents.<\/p>\n The PDF document is loaded into the Annotation tool. This is where you annotate document sections, which makes them readable for SearchAssist.<\/p>\n To annotate, select the text and tag it as follows:<\/p>\n <\/p>\n <\/p>\n Use these guidelines to help you highlight text and apply the correct tag.<\/p>\n <\/p>\n SearchAssist reads headings, headers, and footer annotations during the extraction process and learns from the process. You do not need to annotate the entire document. Annotate a few pages with headings, headers, and footers. Extract the FAQs and review the questions.<\/p>\n The Annotation feature generates additional document information:<\/p>\n <\/p>\n Once you annotate a document, click Extract to apply the annotation to the entire document and extract FAQs in bulk. The extracted FAQs are listed under Drafts and mark the beginning of the FAQ review workflow.<\/p>\n Note:\u00a0<\/strong>The Extract FAQs from PDF files feature can support file sizes up to 5 MB. However, it can support multiple such files less than 5 MB.<\/p>\n Use the Extract FAQs option to extract FAQs listed on a web page.<\/p>\n Note<\/b>:\u00a0A Failed to add Source error message displays if you try to extract FAQs from a misspelled or wrong URL, or a non-existent address.<\/p>\n <\/p>\n Extraction of certain FAQs on the webpage fails under the following conditions:<\/p>\n The extraction of the entire FAQ page fails if the page consists of more than one FAQ page type mentioned previously.<\/p>\n Use the Import FAQs option to add FAQs from files with structured data. They can be CSV or JSON formats.<\/p>\n Follow these steps.<\/p>\n When you do not have a ready source of FAQs or need to modify the existing FAQ content, use the Add Manually option. Enter a question-response pair for each FAQ. You can add multiple alternate questions for the same response and\/or add multiple answers for the same question.<\/p>\n Follow these steps:<\/p>\n Once you save a question, it is staged in the Drafts section.<\/p>\n On the FAQs page, you can quickly create alternate questions.<\/b>\u00a0They use different words to query the same intent. For example,\u00a0How do I pay my bills? Can you tell me the process to pay the bill?<\/i>\u00a0etc.<\/p>\n Note<\/b>:\u00a0If SearchAssist finds FAQ duplicates (from any source), it sends a notification. Make sure you remove duplicate entries and each FAQ has a unique record to avoid VA errors.<\/p>\n SearchAssist allows you to assign one or more conditions to an approved FAQ. You can specify when a particular response is qualified for a query. These conditions can be pre-set based on\u00a0Search Context<\/i>,\u00a0Page Context<\/i>, or\u00a0User Context<\/i>\u00a0as per your business requirements.<\/p>\n If you create multiple conditions for a single question, SearchAssist applies them simultaneously. This approach can make the search responses more granular, personalized, and business-friendly.<\/p>\n <\/p>\n Apply User Context to personalize the search experience based on the user profile be it a customer, a prospect, or an employee. You can share the relevant information of the users with SearchAssist and leverage it to custom organize the search results. For example, in an e-commerce scenario, you can pass a customer\u2019s recent orders to boost the relevant results that might interest the customer.<\/p>\n The FAQ Approval Workflow helps you improve FAQs as they move through stages of development: Drafts, In-review, or Approved. At the end of the review, staff can either approve an FAQ or send it back to the Draft stages for changes.<\/p>\n Note<\/b>:\u00a0Only approved FAQs become part of search content.<\/p>\n Reviewers can comment on an FAQ in any stage of the workflow.<\/p>\n SearchAssist lists new FAQs under the Drafts menu tab. On this page, you can edit an FAQ and send it for review. You can also perform bulk operations. Check the box to select multiple FAQs and send them for review or delete multiple files in one go.<\/p>\n To edit an FAQ:<\/p>\n To submit an FAQ for review:<\/p>\n <\/p>\n Read the FAQ and set its status. Go to the top right corner of the page and select an option:<\/p>\n You can also perform operations in bulk.<\/p>\n On this page, edit, delete or move FAQs to the Drafts section. To perform bulk operations, check the All Selected box (delete or move to draft stage).<\/p>\n On the FAQs page, perform the following actions:<\/p>\n Follow these steps to manage the FAQ extracts:<\/p>\n You can export all approved FAQs in JSON or CSV format.<\/p>\n Consider a scenario where you create and maintain multiple SearchAssist apps. You manually entered, reviewed, and approved FAQs. If you add the same set of approved FAQs into a different SearchAssist app, export the FAQs into a JSON or CSV file from the app and import them into a different SearchAssist app. Alternatively, you can edit the exported structured data files in an editor and then import them into the target SearchAssist app.<\/p>\n Follow these steps:<\/p>\n Follow these steps:<\/p>\n Follow these steps:<\/p>\n Click Get Started. The Annotation tool opens.<\/p>\n Frequently Asked Questions (FAQs) is a list of commonly raised concerns your users bring up related to your business, offerings, services, or processes. In general, FAQs are in a static question-and-answer format. For example, consider a bank that deployed a SearchAssist app. Most queries are usually related to bank services, products, accounts, and general inquiries…<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[95],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/3766"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/comments?post=3766"}],"version-history":[{"count":10,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/3766\/revisions"}],"predecessor-version":[{"id":4431,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/3766\/revisions\/4431"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/media?parent=3766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/categories?post=3766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/tags?post=3766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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\n<\/span><\/span>Extracting FAQs<\/span><\/span><\/h3>\n
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Comma-Separated Value (CSV)<\/i><\/h4>\n
Portable Document Format (PDF)<\/i><\/h4>\n
Web Pages<\/i><\/h4>\n
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<\/span><\/span>Extracting FAQs From Files<\/span><\/span><\/h3>\n
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<\/a><\/li>\n<\/a><\/li>\n<\/span><\/span>Annotating & Extracting FAQs<\/span><\/span><\/h3>\n
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<\/span><\/span>Extracting FAQs from a URL<\/span><\/span><\/h3>\n
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<\/a><\/li>\nExtraction Failure<\/i><\/h4>\n
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<\/span><\/span>Importing FAQs<\/span><\/span><\/h3>\n
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\n<\/a><\/li>\n<\/a><\/li>\n<\/span><\/span>Adding FAQs Manually<\/span><\/span><\/h3>\n
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<\/a>Note<\/b>:\u00a0You can apply basic formatting (e.g. bold, italics, list) and add hyperlinks. The editor can be accessed in the FAQ review process as well.<\/p>\n<\/p>\n<\/span><\/span>Managing Conditional Responses<\/span><\/span><\/h3>\n
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\nNote<\/b>: Search infers context from the user\u2019s keyword or string in the search bar. Page infers context based on the content of the current web page. User infers context based on end-user\u2019s information (e.g. location and browser).<\/li>\n<\/li>\n\n
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\n<\/a><\/li>\n<\/ol>\nAbout user context<\/i><\/h5>\n
<\/a><\/p>\n<\/span><\/span>FAQ Review Workflow<\/span><\/span><\/h3>\n
Adding comments<\/i><\/h4>\n
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<\/a><\/li>\nDrafts Stage<\/i><\/h4>\n
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<\/a><\/li>\n<\/a><\/li>\n<\/ol>\nIn-review Stage<\/i><\/h4>\n
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<\/a><\/li>\n<\/ol>\nApproved Stage<\/i><\/h4>\n
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<\/a><\/li>\n<\/ul>\n<\/span><\/span>Managing FAQs<\/span><\/span><\/h3>\n
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<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\nFiltering FAQs<\/i><\/h4>\n
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Searching FAQs<\/i><\/h4>\n
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Editing FAQs<\/em><\/h4>\n
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<\/span><\/span>Exporting FAQs<\/span><\/span><\/h3>\n
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\n<\/a><\/li>\n\n
<\/a><\/li>\n<\/ul>\nDeleting FAQs from the Drafts Tab<\/h4>\n
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<\/li>\n<\/ol>\n\n
<\/a><\/li>\n<\/ul>\nDeleting FAQs from the In-review Tab<\/h4>\n
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<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n","protected":false},"excerpt":{"rendered":"