{"id":1367,"date":"2021-12-14T11:03:31","date_gmt":"2021-12-14T11:03:31","guid":{"rendered":"https:\/\/multisite.korebots.com\/SearchAssist\/?p=1367"},"modified":"2022-02-24T06:35:42","modified_gmt":"2022-02-24T06:35:42","slug":"add-conditions-to-faq-responses","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/content-sources\/adding-faqs\/add-conditions-to-faq-responses\/","title":{"rendered":"Adding Conditional Responses"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">SearchAssist allows you to assign condition(s) to an approved FAQ specifying when a particular response would be qualified for a query. These conditions can be pre-set based on <em>Search Context<\/em>, <em>Page Context<\/em>, or <em>User Context<\/em> as per your business requirements.<\/span><\/p>\n<p>You can Add multiple conditions and they will be applied simultaneously i.e, AND-ed making the search more granular, personalized and business-friendly.<\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Turn on the <\/span><b>Conditions <\/b><span style=\"font-weight: 400;\">toggle under the desired Response.<a ref=\"magnificPopup\" href=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/addFAQs_manually_toggle.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1825 size-large\" src=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/addFAQs_manually_toggle-1024x158.png\" alt=\"\" width=\"640\" height=\"99\" srcset=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/addFAQs_manually_toggle-1024x158.png 1024w, https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/addFAQs_manually_toggle-300x46.png 300w, https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/addFAQs_manually_toggle.png 1474w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select a context from the <\/span><b>Select Context<\/b><span style=\"font-weight: 400;\"> dropdown and set the corresponding Parameters to specific values namely contain\/not-contain or value equals\/not-equals. <\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use<\/span><i><span style=\"font-weight: 400;\"> Search Context<\/span><\/i><span style=\"font-weight: 400;\"> to fetch search responses based on the following search parameters:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Recent Searches<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Current Search<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Traits identified in the user utterance<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Entity extracted from the user utterance<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Keyword presence in the user utterance<a ref=\"magnificPopup\" href=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_select-context.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1488 size-medium\" src=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_select-context-300x118.png\" alt=\"\" width=\"300\" height=\"118\" srcset=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_select-context-300x118.png 300w, https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_select-context.png 753w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1489 size-large\" src=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_searchcontext_string-equalsto-1024x226.png\" alt=\"\" width=\"640\" height=\"141\" srcset=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_searchcontext_string-equalsto-1024x226.png 1024w, https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_searchcontext_string-equalsto-300x66.png 300w, https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_searchcontext_string-equalsto.png 1179w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use <\/span><i><span style=\"font-weight: 400;\">Page Context<\/span><\/i><span style=\"font-weight: 400;\">\u00a0 to present search results based on the following page parameters: <\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">form factor of the device being used by the user like mobile, tablet or laptop<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">the browser on which the user submitts the query like Chrome, Safari, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">current page<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">recent pages <a ref=\"magnificPopup\" href=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_pagecontext.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1490 size-large\" src=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_pagecontext-1024x239.png\" alt=\"\" width=\"640\" height=\"149\" srcset=\"https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_pagecontext-1024x239.png 1024w, https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_pagecontext-300x70.png 300w, https:\/\/multisite.korebots.com\/SearchAssist\/wp-content\/uploads\/sites\/18\/2021\/12\/Manage_Sources_addFAQsmanually_add-conditions_pagecontext.png 1208w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\">Apply <em>User Context<\/em> to personalize the search experience based on the user profile be it a customer or the prospect or the employee. You can share the relevant information of the users with SearchAssist and leverage it to custom organize the search results.<br \/>\nFor example, in an e-Commerce scenario you can pass a customer&#8217;s recent orders to boost the relevant results that might interest the customer.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-post-elm post_navigation layout_simple inv_false\"><a class=\"post_navigation-item order_first to_prev\" href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/content-sources\/adding-faqs\/supported-file-formats\/\" title=\"Supported File Formats\"><div class=\"post_navigation-item-arrow\"><\/div><div class=\"post_navigation-item-meta\">Previous Post<\/div><div class=\"post_navigation-item-title\"><span>Supported File Formats<\/span><\/div><\/a><a class=\"post_navigation-item order_second to_next\" href=\"https:\/\/multisite.korebots.com\/SearchAssist\/get-started\/platform-overview\/\" title=\"Platform Overview\"><div class=\"post_navigation-item-arrow\"><\/div><div class=\"post_navigation-item-meta\">Next Post<\/div><div class=\"post_navigation-item-title\"><span>Platform Overview<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"SearchAssist allows you to assign condition(s) to an approved FAQ specifying when a particular response would be qualified for a query. These conditions can be pre-set based on Search Context, Page Context, or User Context as per your business requirements. You can Add multiple conditions and they will be applied simultaneously i.e, AND-ed making the...","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[71],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/1367"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/comments?post=1367"}],"version-history":[{"count":35,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/1367\/revisions"}],"predecessor-version":[{"id":3616,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/1367\/revisions\/3616"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/media?parent=1367"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/categories?post=1367"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/tags?post=1367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}