{"id":1334,"date":"2021-12-13T08:01:19","date_gmt":"2021-12-13T08:01:19","guid":{"rendered":"https:\/\/multisite.korebots.com\/SearchAssist\/?p=1334"},"modified":"2022-01-17T11:20:40","modified_gmt":"2022-01-17T11:20:40","slug":"add-faqs","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/add-faqs\/","title":{"rendered":"Manage FAQs"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"Overview\"><\/span><span style=\"font-weight: 400;\">Overview<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Frequently Asked Questions(FAQs) is a list of commonly raised concerns your users ask pertaining to your <\/span><span style=\"font-weight: 400;\">offerings <\/span><span style=\"font-weight: 400;\">like products, services, processes or related concepts. In general, FAQs are in a static question and answer format.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, consider a bank that deployed an App. The frequently asked questions will be related to bank services, products, accounts, and general inquiries like<\/span><i><span style=\"font-weight: 400;\"> What are the banking services offered?<\/span><\/i> <i><span style=\"font-weight: 400;\">What are regulatory norms for account opening ? <\/span><\/i><span style=\"font-weight: 400;\">etc. The bank maintains the FAQ content that contains the answers<\/span><span style=\"font-weight: 400;\"> to questions in text format sometimes\u00a0 with embedded images and videos if applicable.<\/span><span style=\"font-weight: 400;\"> Add such FAQs to search the App and index<\/span><span style=\"font-weight: 400;\">\u00a0thoroughly<\/span><span style=\"font-weight: 400;\"> to get instant responce to the related queries from the\u00a0 search users.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following actions are related to FAQs:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/docs.google.com\/document\/d\/1A1G6RzvrbxqNQtagGPWiBYSm2sIZaKiB\/edit#bookmark=id.f9n7luoev8wj\"><span style=\"font-weight: 400;\">Adding FAQs<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/docs.google.com\/document\/d\/1A1G6RzvrbxqNQtagGPWiBYSm2sIZaKiB\/edit#heading=h.2dn5tr9mug0h\"><span style=\"font-weight: 400;\">How to use an FAQ Workflow<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/docs.google.com\/document\/d\/1A1G6RzvrbxqNQtagGPWiBYSm2sIZaKiB\/edit#heading=h.mskn3xem9cr1\"><span style=\"font-weight: 400;\">How to do FAQ-Associated Actions<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Adding FAQs<\/span><\/p>\n<p><span style=\"font-weight: 400;\">FAQs can be added in the following ways:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Log in to the SearchAssist platform with valid credentials.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select your App\u00a0 to which you would like to add FAQs to.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On the Sources page, click <\/span><b>FAQs <\/b><span style=\"font-weight: 400;\">on the left pane.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On the FAQs page, add FAQs through any or all of the\u00a0 the following details<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Extract FAQs from files<\/span><\/li>\n<li>Extract FAQs from URLs<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Import FAQs<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Add FAQs Manually<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-post-elm post_navigation layout_simple inv_false\"><a class=\"post_navigation-item order_first to_prev\" href=\"https:\/\/multisite.korebots.com\/SearchAssist\/analytics\/experiment\/\" title=\"Define Experiments\"><div class=\"post_navigation-item-arrow\"><\/div><div class=\"post_navigation-item-meta\">Previous Post<\/div><div class=\"post_navigation-item-title\"><span>Define Experiments<\/span><\/div><\/a><a class=\"post_navigation-item order_second to_next\" href=\"https:\/\/multisite.korebots.com\/SearchAssist\/how-to\/extract-faqs-from-files\/\" title=\"How to Extract FAQs from Files\"><div class=\"post_navigation-item-arrow\"><\/div><div class=\"post_navigation-item-meta\">Next Post<\/div><div class=\"post_navigation-item-title\"><span>How to Extract FAQs from Files<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Overview Frequently Asked Questions(FAQs) is a list of commonly raised concerns your users ask pertaining to your offerings like products, services, processes or related concepts. In general, FAQs are in a static question and answer format.\u00a0 For example, consider a bank that deployed an App. The frequently asked questions will be related to bank services,...","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/1334"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/comments?post=1334"}],"version-history":[{"count":6,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/1334\/revisions"}],"predecessor-version":[{"id":2725,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/1334\/revisions\/2725"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/media?parent=1334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/categories?post=1334"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/tags?post=1334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}