{"id":1268,"date":"2022-01-05T04:46:55","date_gmt":"2022-01-05T04:46:55","guid":{"rendered":"https:\/\/multisite.korebots.com\/SearchAssist\/?p=1268"},"modified":"2022-01-11T04:19:46","modified_gmt":"2022-01-11T04:19:46","slug":"platform-overview","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/SearchAssist\/get-started\/platform-overview\/","title":{"rendered":"Platform Overview"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"SearchAssist\"><\/span><span style=\"font-weight: 400;\">SearchAssist\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">SearchAssist is an end-to-end platform that enables you to deliver an interactive and intent-accomplishing search experience for your customers or employees. You can create cognitive search engines for your enterprise with conversational capability to deploy onto your preferred channels. Search apps are customized for your business contexts converging Natural Language Processing(NLP), Artificial intelligence(AI) and conversational competencies. Additionally, SearchAssist allows you to integrate with Virtual Assistants and present the services they offer driving the desired actions to completion, all in a single interface.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Driven by the latest technology and dedicated expert teams, popular search engines, social platforms and e-commerce aggregators offer rich intuitive search experience to all users. When the same prospect tries to query your website or app for offerings their expectations are already set high in terms of search experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SearchAssist enables your business with a technology platform to build and deliver an advanced or even a better search experience to your customers<\/span> <span style=\"font-weight: 400;\">without the need to allocate dedicated teams in-house giving more available resources to your core line of business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most e-commerce and enterprise websites have the following limitations in their current search experience in:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">do not interpret natural language queries or utterances.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">fail to discover intents and objectively drive through the journeys of the intents.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">restricted to keyword-based search criteria.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">leave the intent unfulfilled without invoking any actions.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"The_Koreais_Approach\"><\/span><span style=\"font-weight: 400;\">The Kore.ai\u2019s Approach\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"How_it_benefits_your_Business\"><\/span><span style=\"font-weight: 400;\">How it benefits your Business:\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Kore.ai\u2019s unique advanced approach helps your business realize the following benefits:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">enabling you to present contextualized and personalized search experiences for your users.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Applying cognitive abilities to interpret end user\u2019s\u00a0 natural language queries allows SearchAssist to detect the context and intent of\u00a0 the user better which inturn enables to refine the search and \/ or drive the intent.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">ease of developing and deploying apps by business users\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">ensuring a seamless, and purpose-driven search experience. All\u00a0 the features in a unified interface to achieve the search objective without end-users spending excess efforts nor digressing.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">all the advanced functionality offered in a no-code\/low-code business-user friendly mode, to deliver an intuitive CUI mode of user engagement.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Hence a complete and fulfilling search journey and experience ensuring high quality of search.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_SearchAssist_Works\"><\/span><span style=\"font-weight: 400;\">How SearchAssist Works<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Search Assist allows you to build and\u00a0 apps that are intelligent enough to\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">comprehend end-user queries in their natural language\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">discovers his or her intent and prompting the end-user with calls-to-action<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">provide answers to search queries in an engaging manner in Conversational User Interface (CUI)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">use the built-in ability to hand-hold users to perform bot-driven actions<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">allow A\/B testing, a testing methodology to compare up to four competing variants,\u00a0 between search experiences.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With the contexts identified, SearchAssist lands your end-users in more relevant and personalized results<\/span><b> catering to the search purpose more precisely and effectively. <\/b><span style=\"font-weight: 400;\">It can point both to relevant content and calls-to-action delivering their intent if any, with an engaging interactive ease.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The SearchAssist platform enables you to develop a apps with the following capabilities \u00a0 and takes you through the following stages of the app lifecycle:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Initiating stage by Creating the app<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adding and Mapping Sources\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Managing Indices<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Managing Relevance<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Viewing Analytics and drawing Insights\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Designing Search Experience, UIs\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Defining and Running Experiments<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintaining your apps\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Managing Account<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Developer-Friendly_Platform-as-a-ServicePaaS\"><\/span><span style=\"font-weight: 400;\">Developer-Friendly Platform-as-a-Service(PaaS)\u00a0\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In addition to all the functionality developed by business users, SearchAssist allows developers to:\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">extend and customize apps using the API library provided<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">access and utilize APIs with documentation with ease<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>integrate with other major content repositories<\/b><b> and platforms\u00a0<\/b><\/li>\n<li style=\"font-weight: 400;\"><b>customize<\/b><span style=\"font-weight: 400;\"> search interface to a great extent\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Deployment_Scenarios\"><\/span><span style=\"font-weight: 400;\">Deployment Scenarios<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Apps created in SearchAssist can be deployed in the following scenarios:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b>Business User Enablement<\/b><span style=\"font-weight: 400;\">: Business users of E-Commerce sites, apps, or merchandisers or product catalog owners\u00a0 in the retail domain:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fast Moving Consumer Goods(FMCG) vertical<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">prospective OEMs aiming for Direct to Consumer(D2C)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ride hailing apps\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">aggregators, including from both the preceding\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">All the preceding trying to enhance Customer Experience(CX), position some products, marketing offers, by building and deploying a customized search app onto their D2C channels. Additionally you can apply customized business rules for each of the preceding scenarios providing better search experience to your customers and facilitating more conversions. Refer <\/span><a href=\"https:\/\/docs.google.com\/document\/d\/1A1G6RzvrbxqNQtagGPWiBYSm2sIZaKiB\/edit#heading=h.wkfhaf1zuio3\"><span style=\"font-weight: 400;\">SearchAssist for E-Commerce<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b>Employee Work Enablement<\/b><span style=\"font-weight: 400;\">: Enterprise intranet website content owners, process owners <\/span><span style=\"font-weight: 400;\">trying to enhance Employee Experience(EX)<\/span><span style=\"font-weight: 400;\"> and productivity to enable employees to perform better search and gain knowledge that enables their work. Refer\u00a0 <\/span><a href=\"https:\/\/docs.google.com\/document\/d\/1A1G6RzvrbxqNQtagGPWiBYSm2sIZaKiB\/edit#heading=h.p2r5vmvoca4f\"><span style=\"font-weight: 400;\">SearchAssist for Enterprise websites<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Customer Support Agent Enablemen<\/b><span style=\"font-weight: 400;\">t: Customer support executives doing Knowledge search for product and\/or process knowledge to provide better support calls leading to better CX. Refer <\/span><a href=\"https:\/\/docs.google.com\/document\/d\/1A1G6RzvrbxqNQtagGPWiBYSm2sIZaKiB\/edit#heading=h.uci9y6kmx3at\"><span style=\"font-weight: 400;\">SearchAssist for Knowledge Search<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Developer Enablement: <\/b><span style=\"font-weight: 400;\">Developers can integrate at API level and invoke search SearchAssist capabilities from code level and integrate to their preferred channels,\u00a0 website and\/or apps.\u00a0 Refer to\u00a0 <\/span><a href=\"https:\/\/docs.google.com\/document\/u\/0\/d\/1HHr2n7Q-lY79LHByeulb5eP-zL_qCDgPCPCZIkjuPX4\/edit\"><span style=\"font-weight: 400;\">Developer\u2019s Guide<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Platform_Dashboard\"><\/span><span style=\"font-weight: 400;\">Platform Dashboard<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Overview<\/b><span style=\"font-weight: 400;\"> tab in the SearchAssist platform is the dashboard that\u00a0 gives a snapshot of the search apps that are in the making or the ones already launched.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To view high-level info on various aspects of each app, select the desired app from the dropdown in the top right.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The overview dashboard provides both an all-round view and links to navigate to all the major areas of the platform pertaining to the app selected:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lists the content types and the number of documents indexed along with index details<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">insights on total number of users, total searches, results, and clicks\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lists all active experiments\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Your Current subscription plan and usage statistics\u00a0 <\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-post-elm post_navigation layout_simple inv_false\"><a class=\"post_navigation-item order_first to_prev\" href=\"https:\/\/multisite.korebots.com\/SearchAssist\/concepts\/content-sources\/adding-faqs\/add-conditions-to-faq-responses\/\" title=\"Adding Conditional Responses\"><div class=\"post_navigation-item-arrow\"><\/div><div class=\"post_navigation-item-meta\">Previous Post<\/div><div class=\"post_navigation-item-title\"><span>Adding Conditional Responses<\/span><\/div><\/a><a class=\"post_navigation-item order_second to_next\" href=\"https:\/\/multisite.korebots.com\/SearchAssist\/how-to\/how-to-exclude-documents-from-scope\/\" title=\"How to Exclude Documents from Scope\"><div class=\"post_navigation-item-arrow\"><\/div><div class=\"post_navigation-item-meta\">Next Post<\/div><div class=\"post_navigation-item-title\"><span>How to Exclude Documents from Scope<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"SearchAssist\u00a0 SearchAssist is an end-to-end platform that enables you to deliver an interactive and intent-accomplishing search experience for your customers or employees. You can create cognitive search engines for your enterprise with conversational capability to deploy onto your preferred channels. Search apps are customized for your business contexts converging Natural Language Processing(NLP), Artificial intelligence(AI) and...","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[50],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/1268"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/comments?post=1268"}],"version-history":[{"count":17,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/1268\/revisions"}],"predecessor-version":[{"id":2313,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/posts\/1268\/revisions\/2313"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/media?parent=1268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/categories?post=1268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/SearchAssist\/wp-json\/wp\/v2\/tags?post=1268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}